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Mac os 2965673435  2023-09-23 22:51
 

Sorry to bother u, my laptop is Mac m1 pro(ventura 13.5.2), i tried to run the download skyline exe on my parallel, but it was failed, can u help me?

 
 
Nick Shulman responded:  2023-09-23 23:01
The error message in your screenshot mentions a file which might have additional information.
Can you send us that file?
The message says the name of the file is:
C:\Users\a86182\AppData\Local\Temp\VSD5ECF.tmp\install.log
If you attach that file to this support request we might be able to figure out what is going wrong.


If you are unable to get the regular Skyline installer to work, you might have more success with the "Unplugged" installer.

You can download the unplugged installer here:
https://skyline.ms/wiki/home/software/Skyline/page.view?name=install-64-disconnected_22_2

-- Nick
 
2965673435 responded:  2023-09-23 23:25
It’s veryyyyy nice to u to respond me, I have struggled one day to solve this problem, Thank your patience very much,
I have find the additional information in attach file , hope u can help me, sorry to bother u
 
Nick Shulman responded:  2023-09-23 23:36
The error that you are getting is:
URLDownloadToCacheFile failed with HRESULT '-2146697211'
Error: An error occurred trying to download 'https://skyline.gs.washington.edu/software/Skyline-release-64_22_2/Skyline.application'.

Other users have run into this error and we have never figured out what causes it.
Here is an example of a user who ran into this error three years ago:
https://skyline.ms/announcements/home/support/thread.view?rowId=48013
(it is unclear whether that user ever figured out how to fix their problem)

One thing that might be helpful would be to use your web browser to go to the following URL:
https://skyline.gs.washington.edu/software/Skyline-release-64_22_2/Skyline.application

If your web browser gives you some sort of error message then that might give you some sort of clue as to what is going wrong.

If you are unable to fix this problem then I would recommend that you try the unplugged installer:
https://skyline.ms/wiki/home/software/Skyline/page.view?name=install-64-disconnected_22_2

By the way, which version of Windows are you running under Parallels on your Mac?
-- Nick
 
2965673435 responded:  2023-09-23 23:38
Hey ! I have solved the problem by your second method-download unplugged installer!
Anyway , thanks a lot, hope the the last email I have applied the attachment can help your team to find other question!!
thanks ❤️❤️心