| Skyline-daily asks reinstallation almost every 24 hours | Yao Chen | 2023-08-30 15:15 | |||||||||
Dear Skyline Team, My colleague and I have been facing a recurring issue with Skyline daily. It prompts us for reinstallation approximately every 24 hours. Furthermore, previously processed .sky files cannot be accessed unless we go through the reinstallation process. Once reinstalled, the program operates as expected. Yet, it appears as if Skyline was never installed before — all our reporting methods, views, and setups disappear. While we can recover most settings by opening previously processed .sky files, the reporting methods are irretrievable. Our IT department has confirmed that they don't have any mechanism in place that would auto-delete software. Could you please advise on how we might resolve this issue? Your assistance would be greatly appreciated. Best regards, Yao |
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