I would like to change account email

support
I would like to change account email mlane  2026-02-02 06:40
 

Hi!
My account is currently under my personal email, and I would like to change it to my business email: monica.lane@sanofi.com

Take note that I cannot change it myself as I am returning employee to Sanofi, and this address was used before but was deactivated. If you could reactivate for me, I would appreciate it!

Thank you!
Monica Lane

 
 
Nick Shulman responded:  2026-02-02 09:01
I believe you actually are able to change your own email address.
In the top right corner of the web page, click on your name and choose "My Account" in the menu that pops up.
Then, on the details page for your account there should be a button that says "Change Email".
-- Nick
 
mlane responded:  2026-02-02 10:24
Hi Nick,
Thanks so much for getting back to me. I had tried that but I have the following error:

            monica.lane@sanofi.com already exists in the system. Please choose another email.

For background, I had this sanofi email and a Skyline account several years ago but it was deactivated when I left Sanofi. Now, I have recently returned to Sanofi, and I have my former sanofi email back. I even tried doing a password reset in Skyline, and I'm afraid that I get the 'this account is deactivated" error and to contact a system administrator. I hope you can help ;-)

Best,
Monica
 
Nick Shulman responded:  2026-02-02 10:38
I have reactivated monica.lane@sanofi.com. You should be able to reset the password now or just log in with the old password if you remember it.
-- Nick
 
monica lane responded:  2026-02-02 13:47
Thank you, Nick!