Issue 309: Problems running R for MSstats on computers that report successful installation

issues
Status:closed
Assigned To:Guest
Type:Defect
Area:Skyline
Priority:2
Milestone:2.5
Opened:2014-02-13 by Brendan MacLean
Changed:2014-08-28 by Brendan MacLean
Resolved:2014-08-28 by Brendan MacLean
Resolution:Not Repro
Closed:2014-08-28 by Brendan MacLean
2014-02-13 Brendan MacLean
Title»Problems running R for MSstats on computers that report successful installation
Assigned To»kaipot@u.washington.edu
Type»Defect
Area»Skyline
Priority»2
Milestone»2.5
In the SRM course, several people ended up feeling they had succeeded in installing MSstats, but then finding that when they tried to run it, the got an error about not being able to even run R.exe. Many of these turned out to be on foreign language systems, and were fixed by installing R to C:\, but this took a lot of support to get to. It would be much better, if we could test R.exe immediately after what appears to be successful installation to make sure that R.exe can actually be run before trying to run it, and if that fails both show a message box about the problem and suggesting solutions like uninstall/reinstall and reinstall to C:\, and then mark the program as not runnable and show this error any time a tool that depends on it is attempted to run.

2014-08-28 Brendan MacLean
resolve as Not Repro
Statusopen»resolved
Assigned Tokaipot@u.washington.edu»Brendan MacLean
I guess we'll see how things go at the upcoming course in Barcelona. Haven't heard a lot about this lately.

2014-08-28 Brendan MacLean
close
Statusresolved»closed
Assigned ToBrendan MacLean»Guest