Cannot install skyline on work computer. Support

support
Cannot install skyline on work computer. Support chris brown-2  2025-12-05 09:01
 

Having trouble installing skyline on my work computer. Any ideas?

PLATFORM VERSION INFO
Windows : 10.0.26100.0 (Win32NT)
Common Language Runtime : 4.0.30319.42000
System.Deployment.dll : 4.8.9181.0 built by: NET481REL1LAST_C
clr.dll : 4.8.9310.0 built by: NET481REL1LAST_C
dfdll.dll : 4.8.9181.0 built by: NET481REL1LAST_C
dfshim.dll : 10.0.26100.1882 (WinBuild.160101.0800)

SOURCES
Deployment url : https://skyline.gs.washington.edu/software/Skyline-daily13-64/Skyline-daily.application
Server : Apache
Deployment Provider url : https://skyline.gs.washington.edu/software/Skyline-daily13-64/Skyline-daily.application
Application url : https://skyline.gs.washington.edu/software/Skyline-daily13-64/Application%20Files/Skyline-daily_25_1_1_271/Skyline-daily.exe.manifest
Server : Apache

IDENTITIES
Deployment Identity : Skyline-daily.application, Version=25.1.1.271, Culture=neutral, PublicKeyToken=9286511f3362df93, processorArchitecture=msil
Application Identity : Skyline-daily.exe, Version=25.1.1.271, Culture=neutral, PublicKeyToken=9286511f3362df93, processorArchitecture=msil, type=win32

APPLICATION SUMMARY
* Installable application.

ERROR SUMMARY
Below is a summary of the errors, details of these errors are listed later in the log.
* Activation of https://skyline.gs.washington.edu/software/Skyline-daily13-64/Skyline-daily.application resulted in exception. Following failure messages were detected:
+ Downloading https://skyline.gs.washington.edu/software/Skyline-daily13-64/Application Files/Skyline-daily_25_1_1_271/Method/Agilent/MH12/Agilent.MSDrivers.LCQuadrupole.MethodResourceMgr.dll did not succeed.
+ The remote server returned an error: (403) Forbidden.

COMPONENT STORE TRANSACTION FAILURE SUMMARY
No transaction error was detected.

WARNINGS
There were no warnings during this operation.

OPERATION PROGRESS STATUS
* [12/5/2025 12:00:13 PM] : Activation of https://skyline.gs.washington.edu/software/Skyline-daily13-64/Skyline-daily.application has started.
* [12/5/2025 12:00:14 PM] : Processing of deployment manifest has successfully completed.
* [12/5/2025 12:00:14 PM] : Installation of the application has started.
* [12/5/2025 12:00:15 PM] : Processing of application manifest has successfully completed.
* [12/5/2025 12:00:17 PM] : Found compatible runtime version 4.0.30319.
* [12/5/2025 12:00:17 PM] : Request of trust and detection of platform is complete.

ERROR DETAILS
Following errors were detected during this operation.
* [12/5/2025 12:00:26 PM] System.Deployment.Application.DeploymentDownloadException (Unknown subtype)
- Downloading https://skyline.gs.washington.edu/software/Skyline-daily13-64/Application Files/Skyline-daily_25_1_1_271/Method/Agilent/MH12/Agilent.MSDrivers.LCQuadrupole.MethodResourceMgr.dll did not succeed.
- Source: System.Deployment
- Stack trace:
at System.Deployment.Application.SystemNetDownloader.DownloadSingleFile(DownloadQueueItem next)
at System.Deployment.Application.SystemNetDownloader.DownloadAllFiles()
at System.Deployment.Application.FileDownloader.Download(SubscriptionState subState, X509Certificate2 clientCertificate)
at System.Deployment.Application.DownloadManager.DownloadDependencies(SubscriptionState subState, AssemblyManifest deployManifest, AssemblyManifest appManifest, Uri sourceUriBase, String targetDirectory, String group, IDownloadNotification notification, DownloadOptions options)
at System.Deployment.Application.ApplicationActivator.DownloadApplication(SubscriptionState subState, ActivationDescription actDesc, Int64 transactionId, TempDirectory& downloadTemp)
at System.Deployment.Application.ApplicationActivator.InstallApplication(SubscriptionState& subState, ActivationDescription actDesc)
at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl, Uri& deploymentUri)
at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivationWithRetry(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivationWithRetry(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)
--- Inner Exception ---
System.Net.WebException
- The remote server returned an error: (403) Forbidden.
- Source: System
- Stack trace:
at System.Net.HttpWebRequest.GetResponse()
at System.Deployment.Application.SystemNetDownloader.DownloadSingleFile(DownloadQueueItem next)

COMPONENT STORE TRANSACTION DETAILS
No transaction information is available.

 
 
Nick Shulman responded:  2025-12-05 09:16
That looks like the sort of error that would only happen once, and that if you tried it again, it would probably succeed.
Or, if it did not succeed the second time, it would probably fail on a slightly different file.

There is nothing special about the particular file that it seems to be failing on:
https://skyline.gs.washington.edu/software/Skyline-daily13-64/Application%20Files/Skyline-daily_25_1_1_271/Method/Agilent/MH12/Agilent.MSDrivers.LCQuadrupole.MethodResourceMgr.dll
I assume that you don't have any trouble downloading that file if you click on the link in the browser here.

You might have better success using the "unplugged" installer:
https://skyline.ms/wiki/home/software/Skyline/daily/page.view?name=install-disconnected-64

-- Nick
 
chris brown-2 responded:  2025-12-05 09:47
Attempted install several times to no avail.

Then transfered to trying to install using the unplugged installer. This worked great on the first try!

Thanks,

CJB