An error occurred attempting to install Skyline

support
An error occurred attempting to install Skyline kristhianoc  2018-03-20 16:32
 
Hello, I'm trying to install Skyline, but it's showing the error message right at the start:

An error occurred trying to download 'https://skyline.gs.washington.edu/software/Skyline-release-64_4_1/Skyline.application'.
See the setup log file located at 'C:\Users\krist\AppData\Local\Temp\VSD534D.tmp\install.log' for more information.

The following properties have been set:
Property: [AdminUser] = true {boolean}
Property: [InstallMode] = HomeSite {string}
Property: [NTProductType] = 1 {int}
Property: [ProcessorArchitecture] = AMD64 {string}
Property: [VersionNT] = 10.0.0 {version}
Running checks for package 'Microsoft .NET Framework 4.5.1 (x86 and x64)', phase BuildList
Reading value 'Release' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v4\Full'
Read integer value 461308
Setting value '461308 {int}' for property 'DotNet45Full_Release'
The following properties have been set for package 'Microsoft .NET Framework 4.5.1 (x86 and x64)':
Property: [DotNet45Full_Release] = 461308 {int}
Running checks for command 'DotNetFX451\NDP451-KB2858728-x86-x64-AllOS-ENU.exe'
Result of running operator 'ValueEqualTo' on property 'InstallMode' and value 'HomeSite': true
Result of checks for command 'DotNetFX451\NDP451-KB2858728-x86-x64-AllOS-ENU.exe' is 'Bypass'
Running checks for command 'DotNetFX451\NDP451-KB2859818-Web.exe'
Result of running operator 'ValueNotEqualTo' on property 'InstallMode' and value 'HomeSite': false
Result of running operator 'ValueGreaterThanEqualTo' on property 'DotNet45Full_Release' and value '378758': true
Result of checks for command 'DotNetFX451\NDP451-KB2859818-Web.exe' is 'Bypass'
'Microsoft .NET Framework 4.5.1 (x86 and x64)' RunCheck result: No Install Needed
Running checks for package 'Microsoft .NET Framework 4 (x86 and x64)', phase BuildList
Reading value 'Version' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v4\Full'
Read string value '4.7.02556'
Setting value '4.7.02556 {string}' for property 'DotNet40Full_TargetVersion'
The following properties have been set for package 'Microsoft .NET Framework 4 (x86 and x64)':
Property: [DotNet40Full_TargetVersion] = 4.7.02556 {string}
Running checks for command 'DotNetFX40\dotNetFx40_Full_x86_x64.exe'
Result of running operator 'ValueEqualTo' on property 'InstallMode' and value 'HomeSite': true
Result of checks for command 'DotNetFX40\dotNetFx40_Full_x86_x64.exe' is 'Bypass'
Running checks for command 'DotNetFX40\dotNetFx40_Full_setup.exe'
Result of running operator 'ValueNotEqualTo' on property 'InstallMode' and value 'HomeSite': false
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'DotNet40Full_TargetVersion' and value '4.0.30129': true
Result of checks for command 'DotNetFX40\dotNetFx40_Full_setup.exe' is 'Bypass'
'Microsoft .NET Framework 4 (x86 and x64)' RunCheck result: No Install Needed
Running checks for package '.NET Framework 3.5 SP1', phase BuildList
Reading value 'SP' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v3.5'
Read integer value 1
Setting value '1 {int}' for property 'DotNet35SP'
The following properties have been set for package '.NET Framework 3.5 SP1':
Property: [DotNet35SP] = 1 {int}
Running checks for command 'DotNetFX35SP1\dotNetFx35setup.exe'
Result of running operator 'ValueGreaterThanEqualTo' on property 'DotNet35SP' and value '1': true
Result of checks for command 'DotNetFX35SP1\dotNetFx35setup.exe' is 'Bypass'
'.NET Framework 3.5 SP1' RunCheck result: No Install Needed
Launching Application.
URLDownloadToCacheFile failed with HRESULT '-2146697211'
Error: An error occurred trying to download 'https://skyline.gs.washington.edu/software/Skyline-release-64_4_1/Skyline.application'.


What can I do to complete the installation?
 
 
Brendan MacLean responded:  2018-03-20 16:43
Others have found that directing a browser at the URL listed in the error message:

https://skyline.gs.washington.edu/software/Skyline-release-64_4_1/Skyline.application

Has allowed them to complete the installation successfully.

Give that a try, and let us know how it works for you.

Thanks for posting to the Skyline support board.

--Brendan
 
kristhianoc responded:  2018-03-20 18:23
Thank you very much for your attention.