Can you send us your Skyline document?
In Skyline you can use the menu item:
File > Share
to create a .zip file containing your Skyline document and supporting files including extracted chromatograms.
Files which are less than 50MB can be attached to these support requests.
You can always upload larger files here:
https://skyline.ms/files.url
The usual reason that you will see "Chromatogram information unavailable" with SRM data like you have is that there really was no chromatogram in the .raw file whose Q1 and Q3 values matched the precursor and product m/z values of the transitions in your document. The closeness that these numbers are required to be for a match is controlled by the "Method match tolerance m/z" setting on the "Instrument" tab at "Settings > Transition Settings".
Another thing to keep in mind is that when Skyline is trying to figure out which group of SRM chromatograms belong to a particular group of transitions in the Skyline document with the same precursor, the Q1 values of the chromatograms in the group must exactly match each other.
Also, if you have set the "Explicit Retention Time" on any of your molecules, Skyline will ignore any SRM chromatogram whose time range does not overlap with the explicit retention time. If you are using Skyline 24.1 then you will usually see a warning about this output to the Immediate Window but earlier versions of Skyline will do this silently.
After I see your Skyline document I will probably be able to tell you exactly what is going wrong.
-- Nick