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Installation Fail noah borland  2025-02-20 10:57
 
Hello,

My IT department was attempting to download Skyline from the web installer. It would reach ~30% completion before a Windows Security Certificate window would pop up. The IT specialist then clicked OK on the certificate. After, the installer would fail saying something to the effect of missing application files. We then proceeded to use the unplugged installer. This also failed similarly, however, in the Skyline-64_24_1_0_414\Skyline-64_24_1_0_414\Application Files\Skyline_24_1_0_414 path, we can open the "Skyline" application file and it seems to be working. Will this hinder me in using the software in any known way? Apologies for not having screenshots of the error message. I was not able to capture those while the IT specialist was attempting the installation.

Thanks
 
 
Nick Shulman responded:  2025-02-20 12:27
Running Skyline.exe directly from the folder like you are doing will work well. You will probably be able to do all of the things that you want to do with Skyline.

The following things will not work:
1. Double-clicking on a .sky file in Windows Explorer to launch Skyline and open the file.
2. Using "SkylineRunner.exe" (a command-line tool which launches the installed version of Skyline)
3. Checking for updates

It might be helpful if you could send us any log files that you have from your failed installation procedure. We might be able to figure out what is going wrong.
-- Nick