Can you send us your Skyline document and maybe your raw file too?
In Skyline you can use the menu item:
File > Share
to create a .zip file containing your Skyline document and supporting files including extracted chromatograms.
The Share Document dialog gives you the option of including the raw files, or you could send those to us separately.
Files which are less than 50MB can be attached to these support requests.
You can always upload larger files here:
https://skyline.ms/files.url
I am not sure what might be going wrong for you but after we see your Skyline document we will probably be able to figure it out.
-- Nick