In Skyline you can use the menu item:
File > Share
to create a file whose name ends in ".sky.zip".
The .sky.zip file will contain the Skyline document that you attached as well as other important files including extracted chromatograms.
The "Share Document" dialog also gives you the option of including the raw files in the .zip file.
Please send us that .zip file as well as one or more of your .raw files.
Files which are less than 50MB can be attached to these support requests.
You can always upload larger files here:
https://skyline.ms/files.url
In a PRM experiment, the usual reason that you would see "Chromatogram Information Unavailable" is that there really were no MS2 spectra where the isolation window matched the precursor m/z of the items in your Skyline document.
After we see your .sky.zip file and some of your .raw files we will probably be able to tell you what is going wrong.
-- Nick