I do not know the answer to your question but if you send us your Skyline document and one or more of your .raw files we might be able to figure it out.
In Skyline you can use the menu item:
File > Share
to create a .zip file containing your Skyline document and supporting files including extracted chromatograms.
The "Share Document" dialog also gives you the option to include the .raw files or you could send those to us separately.
Files which are less than 50MB can be attached to these support requests. You can always upload larger files here:
https://skyline.ms/files.url
-- Nick