With triple quad data, that usually means that was no chromatogram with a matching precursor and product m/z in the mass spec data.
The setting which controls how close the m/z in the mass spec file must be to the m/z in the Skyline document is "Method match tolerance m/z" at "Settings > Transition Settings > Instrument".
Also, if you have set the "Explicit Retention Time" on your molecule, you should make sure that the explicit retention time is within the time range that the chromatogram was acquired. If the Explicit Retention Time is outside of that range then the chromatogram will be ignored even if its Q1 and Q3 m/z's match what is in the Skyline document.
If you would like, you can send us your Skyline document and your raw data (i.e. the Agilent .d folders).
In Skyline you can use the menu item:
File > Share
to create a .zip file containing your Skyline document and supporting files including whatever chromatograms were taken from the raw files.
The "Share Skyline Document" also allows you to include the results files, or you could zip up your Agilent .d folders separately.
Files which are less than 50MB can be attached to this support request. You can upload larger files here:
https://skyline.ms/files.url
-- Nick