Can you send us a .sky.zip file?
In Skyline you can use the menu item:
File > Share
to create a .zip file which will contain your Skyline document (.sky file) as well as some supporting files including the extracted chromatograms (.skyd file) and maybe some other files.
It would also be helpful if you could include some of your .raw files. When you do "File > Share", Skyline will ask you if you want to include .raw files, or you could upload them separately.
Files which are less than 50MB can be attached to this support request. You can upload larger files here:
https://skyline.ms/files.url
The usual reason that you get the "Chromatogram information unavailable" might be:
1. In an SRM experiment, the Q1 and Q3 values need to match the precursor and product m/z's in your document. How close they need to match is controlled by the "Method match tolerance m/z" setting at "Settings > Transition Settings > Instrument"
2. With full scan experiments, you might need to do something with the settings at "Settings > Transition Settings > Full Scan".
3. If you have set the "Explicit Retention Time" on any of your molecules, then Skyline may be discarding chromatograms which do not overlap with the Explicit Retention Time.
After we see your Skyline document and raw file(s) we will probably be able to tell you what is going on.
-- Nick