Trouble in export method to MassLynx

support
Trouble in export method to MassLynx guioliveirareis  2022-10-05 06:29
 
Dear Brandon and Skyline Team,

I've downloaded the new Skyline version to run a SRM experiment in Waters Xevo TQS-micro, however when I try to export the method this message pop-up:

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Skyline
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An error occurred attempting to export.
ERROR: Saving the method was unsuccessful.

Command-line: Method\Waters\BuildWatersMethod -w 5 -m "C:\MassLynx\Default.pro\Acqudb\template_skyline.exp" "C:\MassLynx\Default.pro\Acqudb\t5oo4e1q.bxc\transitions.txt"
Working directory: C:\MassLynx\Default.pro\Acqudb
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OK More Info
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System.IO.IOException: ERROR: Saving the method was unsuccessful.

Command-line: Method\Waters\BuildWatersMethod -w 5 -m "C:\MassLynx\Default.pro\Acqudb\template_skyline.exp" "C:\MassLynx\Default.pro\Acqudb\t5oo4e1q.bxc\transitions.txt"
Working directory: C:\MassLynx\Default.pro\Acqudb ---> System.IO.IOException: ERROR: Saving the method was unsuccessful.

Command-line: Method\Waters\BuildWatersMethod -w 5 -m "C:\MassLynx\Default.pro\Acqudb\template_skyline.exp" "C:\MassLynx\Default.pro\Acqudb\t5oo4e1q.bxc\transitions.txt"
Working directory: C:\MassLynx\Default.pro\Acqudb
   at pwiz.Common.SystemUtil.ProcessRunner.Run(ProcessStartInfo psi, String stdin, IProgressMonitor progress, IProgressStatus& status, TextWriter writer, ProcessPriorityClass priorityClass) in C:\proj\skyline_22_2\pwiz_tools\Shared\Common\SystemUtil\ProcessRunner.cs:line 161
   at pwiz.Skyline.Util.Extensions.UtilProcess.RunProcess(ProcessStartInfo psi, String stdin, String messagePrefix, IProgressMonitor progress, IProgressStatus& status) in C:\proj\skyline_22_2\pwiz_tools\Skyline\Util\Extensions\UtilProcess.cs:line 45
   at pwiz.Skyline.Model.MethodExporter.ExportMethod(String exeName, List`1 argv, String fileName, String templateName, Dictionary`2 dictTranLists, IProgressMonitor progressMonitor) in C:\proj\skyline_22_2\pwiz_tools\Skyline\Model\Export.cs:line 4674
   at pwiz.Skyline.Model.WatersMethodExporter.ExportMethod(String fileName, String templateName, IProgressMonitor progressMonitor) in C:\proj\skyline_22_2\pwiz_tools\Skyline\Model\Export.cs:line 4466
   at pwiz.Skyline.Controls.LongWaitDlg.RunWork(Action`1 performWork) in C:\proj\skyline_22_2\pwiz_tools\Skyline\Controls\LongWaitDlg.cs:line 254
   --- End of inner exception stack trace ---
   at pwiz.Skyline.Util.Helpers.WrapAndThrowException(Exception x) in C:\proj\skyline_22_2\pwiz_tools\Skyline\Util\Util.cs:line 1963
   at pwiz.Skyline.Controls.LongWaitDlg.PerformWork(Control parent, Int32 delayMillis, Action`1 performWork) in C:\proj\skyline_22_2\pwiz_tools\Skyline\Controls\LongWaitDlg.cs:line 204
   at pwiz.Skyline.Controls.LongWaitDlg.PerformWork(Control parent, Int32 delayMillis, Action`1 performWork) in C:\proj\skyline_22_2\pwiz_tools\Skyline\Controls\LongWaitDlg.cs:line 140
   at pwiz.Skyline.FileUI.ExportDlgProperties.PerformLongExport(Action`1 performExport) in C:\proj\skyline_22_2\pwiz_tools\Skyline\FileUI\ExportMethodDlg.cs:line 2240
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Here, we use MassLynx 4.2 SCN 977 (with TargetLynx installed).

I've tried reinstall and uninstall several times, with several ways. I have no ideia what is happening, and then I was wondering if you have seen this message before in Waters equipaments?

Thank you very much for your help,

Guilherme
 
 
Nick Shulman responded:  2022-10-05 10:50
Another user had the same error message back in 2019:
https://skyline.ms/announcements/home/support/thread.view?rowId=39006

In that other support request, it was determined that it was just a problem with version SCN 876 and that user needed to contact Waters to get an updated version of the MassLynx software.

Which SCN version are you using and can you send us your .exp template?
-- Nick
 
guioliveirareis responded:  2022-10-05 11:06
Hi Nick,

Thanks for your quick answer!

Here we use version SCN 977.

The .exp file is attached.

Thanks for your time!

-- Guilherme
 
neil macdonald responded:  2022-10-07 06:13
Guilherme

Please contact the Waters service organisation using iRequest. A support case will then be raised and assigned to the appropriate person to help you with this.
https://www.waters.com/waters/en_US/iRequest-Technical-Service---Support/nav.htm?cid=10006027

Neil Macdonald
Waters