Issue with Skyline transition list export

support
Issue with Skyline transition list export Shalini Aggarwal  2020-10-27
 
Dear Skyline team,

I am facing an issue with the export of the transition list from skyline daily software. It is showing the below shown error. I cross-check each step but still unable to figure out the issue. My colleagues tried the same thing on their PC and it worked. Kindly guide me with the error rectification.

thank you in anticipation,
Shalini
 
 
Nick Shulman responded:  2020-10-27
I think you should try exporting the transition list to a different filename and/or folder on your computer.

Is there anything unusual about the folder where you are trying to export this transition list?

When you export a transition list, Skyline first writes everything to a temporary filename and then, as the last step, renames that temporary file to the filename that you had chosen.

Skyline is failing on the last step of this process: renaming the temporary file. I do not believe that the error your are seeing has anything to do with what was actually written to the transition list. For some reason, Skyline is unable to create the file with the name that you requested. I could imagine that this could be caused by a virus protection, but those sorts of failures to save are very rare.

Are there any special characters in the filename you are saving as?
-- Nick
 
Shalini Aggarwal responded:  2020-11-30
The names I tried for exporting the list were "test", "Human_Pv_Pf_SA_25112020", "SA_25112020"

but all gave same error. However, when i tried using different PC it was exporting using same file name. I tried reinstall the skyline daily package and redo all the steps on my PC but the error is same -
---------------------------
Skyline-daily
---------------------------
Access to the path is denied.
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OK More Info
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System.UnauthorizedAccessException: Access to the path is denied.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.File.InternalMove(String sourceFileName, String destFileName, Boolean checkHost)
   at pwiz.Skyline.Util.FileStreamManager.<>c__DisplayClass24_0.<Commit>b__1() in C:\proj\pwiz_x64\pwiz_tools\Skyline\Util\UtilIO.cs:line 713
   at pwiz.Skyline.Util.Helpers.TryTwice(Action action, Int32 loopCount, Int32 milliseconds) in C:\proj\pwiz_x64\pwiz_tools\Skyline\Util\Util.cs:line 1888
   at pwiz.Skyline.Util.FileStreamManager.Commit(String pathTemp, String pathDestination) in C:\proj\pwiz_x64\pwiz_tools\Skyline\Util\UtilIO.cs:line 715
   at pwiz.Skyline.Util.FileSaver.Commit(IPooledStream streamDest) in C:\proj\pwiz_x64\pwiz_tools\Skyline\Util\UtilIO.cs:line 1217
   at pwiz.Skyline.Model.AbstractMassListExporter.FileIterator.Commit() in C:\proj\pwiz_x64\pwiz_tools\Skyline\Model\AbstractMassListExporter.cs:line 1011
   at pwiz.Skyline.Model.AbstractMassListExporter.Export(String fileName) in C:\proj\pwiz_x64\pwiz_tools\Skyline\Model\AbstractMassListExporter.cs:line 211
   at pwiz.Skyline.Model.ExportProperties.ExportThermoQuantivaCsv(SrmDocument document, String fileName) in C:\proj\pwiz_x64\pwiz_tools\Skyline\Model\Export.cs:line 637
   at pwiz.Skyline.Model.ExportProperties.ExportFile(String instrumentType, ExportFileType type, String path, SrmDocument doc, String template) in C:\proj\pwiz_x64\pwiz_tools\Skyline\Model\Export.cs:line 458
   at pwiz.Skyline.FileUI.ExportMethodDlg.OkDialog(String outputPath) in C:\proj\pwiz_x64\pwiz_tools\Skyline\FileUI\ExportMethodDlg.cs:line 1009
---------------------------

Kindly guide me
 
Nick Shulman responded:  2020-11-30
This is a very weird error and we do not have any good ideas about what might be causing it.

Can you send us a screenshot of your entire screen when this error happens. We might see some clue as to what could be causing this if we saw a full screenshot.

Which folder are you trying to export this transition list to? Have you tried exporting to a different folder or a different drive?

Is this a work computer where your IT department might have installed some weird software which might interfere with Skyline writing to disk?

Which version of Windows are you using?
-- Nick
 
Nick Shulman responded:  2020-11-30
Also, it's a long shot, but it might help if we could see your Skyline document.

In Skyline you can use the menu item:
File > Share
to create a .zip file containing your Skyline document and supporting files.

If that .zip file is less than 50MB, you can attach it to this support request.
Otherwise, you can upload it here:
https://skyline.ms/files.url

-- Nick
 
Shalini Aggarwal responded:  2020-11-30
I thought that directory might be an issue i tried all, by exporting in same drive as sky file, other directories too as per skyline installation but still facing same issue. No its my personal lappy so no such software is installed. I do have avast but it never interfered before
 
Shalini Aggarwal responded:  2020-11-30
I got same error for sharing option and zipping too.
 
Brendan MacLean responded:  2020-12-01
Have you tried other folders and other drives? Can you yourself use another ZIP tool like WinZip or 7Zip to create a ZIP file by the same name in this location, maybe even containing the same .sky file?

When you get this error, you are going to need to do some local troubleshooting to understand the issue.