unable to load a spectrum from Sciex Triple-TOF 5600 data

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unable to load a spectrum from Sciex Triple-TOF 5600 data jech  2020-02-25
 
I have analysed a tryptic digest of a sample on a Triple-TOF 5600 in TOF mode.
I have loaded the wiff file into skyline to look for the tryptic digests.
When i click on a chromatographic peak, to see the spectrum i get an error, saying that the scan ID was not found in the wiff file.
Am i doing something wrong, or is there a problem with the wiff files from sciex
I have attached a screenshot of the error message that i get
 
 
matt.chambers42 responded:  2020-02-25
Hi,

If the files aren't confidential, can you upload your sky.zip and the wiff file (and .wiff.data) to https://skyline.ms/files.url ? If they are confidential, we can create a private file drop for you. With the files I'll be able figure out what's going wrong.

Thanks,
-Matt