Fail to install Skyline

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Fail to install Skyline yueliangwias  2019-06-11
 

Hi

we are trying to install both Skyline daily and 4.2version but we failed to install it on the control computer of Sciex 5600 since we would like to do MRM analysis using Skyline. The error page is captured in the attach.

"
An error occurred trying to download 'https://skyline.gs.washington.edu/software/Skyline-daily13-64/Skyline-daily.application'.

See the setup log file located at 'C:\Users\5600\AppData\Local\Temp\VSD6E2D.tmp\install.log' for more information.
"
####install.log file
"The following properties have been set:
Property: [AdminUser] = true {boolean}
Property: [InstallMode] = HomeSite {string}
Property: [NTProductType] = 1 {int}
Property: [ProcessorArchitecture] = AMD64 {string}
Property: [VersionNT] = 6.1.1 {version}
Running checks for package '.NET Framework 3.5 SP1', phase BuildList
Reading value 'SP' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v3.5'
Read integer value 1
Setting value '1 {int}' for property 'DotNet35SP'
The following properties have been set for package '.NET Framework 3.5 SP1':
Property: [DotNet35SP] = 1 {int}
Running checks for command 'DotNetFX35SP1\dotNetFx35setup.exe'
Result of running operator 'ValueGreaterThanEqualTo' on property 'DotNet35SP' and value '1': true
Result of checks for command 'DotNetFX35SP1\dotNetFx35setup.exe' is 'Bypass'
'.NET Framework 3.5 SP1' RunCheck result: No Install Needed
Running checks for package 'Microsoft .NET Framework 4.7.2 (x86 and x64)', phase BuildList
Reading value 'Release' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v4\Full'
Read integer value 461814
Setting value '461814 {int}' for property 'DotNetFull_Release'
Reading value 'v4' of registry key 'HKLM\SOFTWARE\Microsoft\NET Framework Setup\OS Integration'
Unable to read registry value
Not setting value for property 'DotNetFull_OSIntegrated'
The following properties have been set for package 'Microsoft .NET Framework 4.7.2 (x86 and x64)':
Property: [DotNetFull_Release] = 461814 {int}
Running checks for command 'DotNetFX472\NDP472-KB4054530-x86-x64-AllOS-ENU.exe'
Result of running operator 'ValueEqualTo' on property 'InstallMode' and value 'HomeSite': true
Result of checks for command 'DotNetFX472\NDP472-KB4054530-x86-x64-AllOS-ENU.exe' is 'Bypass'
Running checks for command 'DotNetFX472\NDP472-KB4054531-Web.exe'
Result of running operator 'ValueNotEqualTo' on property 'InstallMode' and value 'HomeSite': false
Result of running operator 'ValueGreaterThanEqualTo' on property 'DotNetFull_Release' and value '461808': true
Result of checks for command 'DotNetFX472\NDP472-KB4054531-Web.exe' is 'Bypass'
'Microsoft .NET Framework 4.7.2 (x86 and x64)' RunCheck result: No Install Needed
Launching Application.
URLDownloadToCacheFile failed with HRESULT '-2146697208'
Error: An error occurred trying to download 'https://skyline.gs.washington.edu/software/Skyline-daily13-64/Skyline-daily.application'.

We are looking forward for your feedback. Thanks a lot

 
 
Brendan MacLean responded:  2019-06-11

This is most commonly due to something in your networking that is not allowing the setup.exe to access the URL in the message. I would try the following:

  • Try simply directing a web browser at the URL (ending in .application) in your message, taking setup.exe out of the installation. This often works.
  • Try to debug the networking issue by seeing if this error is unique to the one computer or all computers around it and go from there.
  • Install one of the options that do not depend on networking, like the "Unplugged" or "Administrator" installers. You should be able to find links for these on the main installation pages for Skyline 4.2 and Skyline-daily.

Hope this helps. Thanks for your efforts to get Skyline installed on your system.

--Brendan