fail to import results

support
fail to import results chia-lin  2019-03-18
 

hi,everybody

I failed to import results and I will paste the error test. Thanks for your help!
At 11:53:
Failed importing results file 'D:\sop\XX\PXXXXX\PXXXXXXX.raw'.
[ThermoRawFile] The system cannot find the file specified.

 
 
Nick Shulman responded:  2019-03-19
Hi, Chia-Lin,

Which version of Skyline are you using, and is it the 32 bit or the 64 bit version?

I thought that there might be a problem if the directory name contains chinese characters, although it works on computer even if I have a directory name like that. (That may because I am running Windows 10, and I think you have an earlier version of Windows).
Have you tried moving that .raw file into a folder whose name only contains English characters? For instance, if you name the file "D:\sop\test.raw"?

When you are seeing that error message, is there a button that says "More Info"? If there is, can you push it, and give us the rest of the info.
-- Nick
 
chia-lin responded:  2019-03-19
Hi, Nick

   The version is the 32 bit. I changed the file name as you described. But it failed. I will attach the More infor and wish it helpful. Thanks for your kind help!
 
Nick Shulman responded:  2019-03-20
Which version of Skyline are you using? You can tell which version of Skyline you have with the menu item:
Help > About

I know I already told you that the 32 bit version of Skyline 4.2 cannot read raw files at all, but I think you mentioned that you installed one of the earlier "unplugged" versions.

Can you send us that file "P180454_AAH1.raw"?
You can upload that raw file here:
https://skyline.ms/files.url

-- Nick