Error while exporting methods on Thermo TSQ Altis

support
Error while exporting methods on Thermo TSQ Altis hober  2019-02-06
 

Hi,
I was really happy to see that you included support for exporting methods for the Altis in the latest version of Skyline. However, I have an issue while exporting. When I try to save the method I get the following error message:

ERROR: TNG Method is not valid

I am currently running Skyline 4.2.0.19008 on the instrument computer, which runs Windows 7.
The system also has version 4.2.28.14 of Xcalibur and I have tried the template method with both a particular dwell time and cycle time, but neither works.

Any help would be much appreciated!

Best
Andreas Hober

 
 
Brian Pratt responded:  2019-02-06
Hi Andreas,

Did you see this support thread?
https://skyline.ms/announcements/home/support/thread.view?entityId=251740d7-cbe9-1036-894e-e465a393d561&_docid=thread%3A251740d7-cbe9-1036-894e-e465a393d561

Possibly it helps? If not, we will have to work this out carefully since that error isn't coming from Skyline, it's coming from the Thermo side.

Best Regards

Brian Pratt