issue loading data

support
issue loading data joan miro  2018-11-09
 

Hello

I just installed skyline in another computer and I have the following error

System.IO.IOException: Failure reading the data file D:\JoanMiro\Joan_Histones\All_samples_in.skyd.
Array dimensions exceeded supported range. ---> System.OverflowException: Array dimensions exceeded supported range.
at pwiz.Skyline.Model.Results.ChromatogramCache.LoadStructs(Stream stream, IProgressStatus status, IProgressMonitor progressMonitor, RawData& raw, Boolean assumeNegativeChargeInPreV11Caches) in C:\proj\skyline_4_2_x64\pwiz_tools\Skyline\Model\Results\ChromatogramCache.cs:line 713
at pwiz.Skyline.Model.Results.ChromatogramCache.Load(String cachePath, IProgressStatus status, ILoadMonitor loader, Boolean assumeNegativeChargeInPreV11Caches) in C:\proj\skyline_4_2_x64\pwiz_tools\Skyline\Model\Results\ChromatogramCache.cs:line 563
at pwiz.Skyline.Model.Results.MeasuredResults.Loader.CheckFinalCache(String cachePath) in C:\proj\skyline_4_2_x64\pwiz_tools\Skyline\Model\Results\MeasuredResults.cs:line 1325
--- End of inner exception stack trace ---

Can you help me with that?
Many thanks in advance

 
 
Brendan MacLean responded:  2018-11-09

We are going to need to get that file. Ideally, you would open it with 4.1 and use File > Share - Complete to create a .sky.zip file and post that to:

https://skyline.ms/files.url

You are the first to encounter this. It must be a pretty large file. It seems we most have introduced a bug in large file handling in 4.2, which we did a lot of work on for 4.1.

If you need 4.1 on a new computer, you can always get any major version from the disconnected installers page.

https://skyline.ms/wiki/home/software/Skyline/page.view?name=install-64-disconnected_4_2

Click "I Agree" and then click "Archive". These installers are not self-updating. So, eventually you will want to install 4.2 manually when it is fixed for your case.

Thanks for reporting your issue.

--Brendan