Importing data slow?

support
Importing data slow? nschuld  2017-10-05 09:55
 
Hello,

I've been having issues with the skyline program import function on my computer. Specifically, when I use the File_Import_Results function the program responds very slowly. The Import Results window pops up no problem, but when I click on 'OK' to search my directory for the files it takes about 1-2 mins to load this directory, and anytime I try to click on a new folder it takes 1-2 mins. This only happens on my desktop (which is the newest one in the lab). This function works fast on our older model computers in the lab. I have had my IT guy look at my computer specifically and he found no apparent issues with why this would be occurring. Also, I've tried with both Skyline.daily and the Skyline (64-bit) 3.7.0.11317.

I was wondering if this might be a simple fix based on something I can switch around in the settings or if anyone has a good idea on how to fix this.

Thanks,

Nathan
nschuld@mcw.edu
 
 
Brendan MacLean responded:  2017-10-05 10:02
Hi Nathan,
In the past, I have seen what you describe when a system had lots of mapped network drives that were not currently connected. We should probably put some work into improving this. Though, it doesn't come up that often.

Check your system and try cutting down on the number of mapped network drives. Disconnect any that show up as having issues connecting in Windows Explorer.

If you decide this is not the problem, it is still likely the problem that Skyline is having difficulty enumerating some aspect of the files and folders on your system when it presents this form.

Hope this helps. Let us know what you find and if we can help further. Details on a solution may help us to improve the code in the face of whatever is happening on your system.

--Brendan