Table of Contents

guest
2024-04-15
Welcome to Skyline Support
Sign Up for Support and Notification Email
Follow the Skyline Support Board

Welcome to Skyline Support


Welcome to the Skyline support forum. If you have a question about using Skyline, or if you encounter a problem, you can post your questions here.

It is likely that your question has already been asked and answered.  Please use the search box in the upper right corner of this screen before posting a new question.

Support is provided by the creators of the software, as time allows, though we hope others will share their experience as the user community is now quite large.

If your question is about an External Tool, please contact that tool's developers directly. Contact information can usually be found on Skyline's Tools | Tool Store... menu.  

In order to post to the forum, you'll need to sign-in or if you don't yet have an account sign up. Forgot your password? You can reset it using the "(forgot password)" link on the sign-in page.

You can also follow the Skyline support board through email updates after you sign up.

When you post a question, please include the following information:

  • A detailed description of your problem or question, including instructions for re-creating any problem that you are encountering. Screenshots are often helpful.
  • Your operating system, and the version of the software that you are using.
  • Any other information that may help us to answer your question, including whether you are working with proteomics or small molecule data.

If you are including text output from a tool, please attach files to your message, rather than pasting in long text.

If you are including a Skyline document, please use Skyline's File | Share menu item (choose "Complete" if asked), which prepares a single zip file with your document and all the needed supporting files in it. Then upload that .sky.zip file to the Uploads page. If the actual raw data files are needed to illustrate a problem, those will need to be zipped up and uploaded separately.
[File Upload]

[Terms of Use] [Privacy Statement]




Sign Up for Support and Notification Email


Sign up here to participate in the MacCoss Lab Software support forum, post bugs, and receive notification email when our software projects are updated.

If you can already sign in to the Skyline web site, please do not submit this form again.

The information you provide will not be shared with any outside organizations.

Fill out the form below to register and sign up for free support and to receive notification email of new releases and events. You will receive an email when your account is created. The information you provide will not be shared with any outside organizations.

First Name*
Last Name*
Position
Organization*
Email*



Follow the Skyline Support Board


To follow the Skyline support board you must:

  • First, sign up for an account on the MacCoss Lab Software web site.
  • Then register and sign in to the web site.

Once you have signed in to the web site, you can do the following to change your email preferences on the Skyline support board to have it send you updates when new messages are posted:

  • Click the drop arrow beside the Requests heading above the support requests.
  • From the drop list that appears, choose Email and click Preferences.
  • Click the radio button for All under the heading "Send email notifications for these requests".
  • Choose either Individual or Daily Digest under the heading "Notification type".
  • Click the Update button.

You can also follow this procedure making different choices to turn these notifications off again, if you decide you'd rather not get them in your email inbox.