Issue 710: Skyline Unistall problems

issues
Status:closed
Assigned To:Guest
Type:Defect
Area:Skyline
Priority:3
Milestone: 
Opened:2020-01-07 by nikunj tanna
Changed:2020-01-08 by Brendan MacLean
Resolved:2020-01-08 by Brendan MacLean
Resolution:Won't Fix
Closed:2020-01-08 by Brendan MacLean
2020-01-07 nikunj tanna
Title»Skyline Unistall problems
Assigned ToGuest»Brendan MacLean
Type»Defect
Area»Skyline
Priority»3
Hi tried to install Skyline daily on a computer which already had Skyline 19.1. I uninstalled 19.1, and then installed daily. It went through the installation process and asked me to reboot the computer, which I did. After restart, It failed the install with the error message and error log detailed below. I tried to follow a couple of threads here to manually delete some files. In my case, there was only one file in the local->apps->2.0 folder, which i also deleted. Also tried copy pasting the url in the error line, but that hasnt helped either.

I installed the same version of Skyline daily on my laptop which also has 19.1 installed. I did not uninstall 19.1 on my laptop, but installed the daily on top of 19.1 and it installed just fine. I cant seem to install 19.1 on the instrument computer as well.

ERROR LOG:
The following properties have been set:
Property: [AdminUser] = true {boolean}
Property: [InstallMode] = HomeSite {string}
Property: [NTProductType] = 1 {int}
Property: [ProcessorArchitecture] = AMD64 {string}
Property: [VersionNT] = 6.1.1 {version}
Running checks for package '.NET Framework 3.5 SP1', phase BuildList
Reading value 'SP' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v3.5'
Read integer value 1
Setting value '1 {int}' for property 'DotNet35SP'
The following properties have been set for package '.NET Framework 3.5 SP1':
Property: [DotNet35SP] = 1 {int}
Running checks for command 'DotNetFX35SP1\dotNetFx35setup.exe'
Result of running operator 'ValueGreaterThanEqualTo' on property 'DotNet35SP' and value '1': true
Result of checks for command 'DotNetFX35SP1\dotNetFx35setup.exe' is 'Bypass'
'.NET Framework 3.5 SP1' RunCheck result: No Install Needed
Running checks for package 'Microsoft .NET Framework 4.7.2 (x86 and x64)', phase BuildList
Reading value 'Release' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v4\Full'
Read integer value 461814
Setting value '461814 {int}' for property 'DotNetFull_Release'
Reading value 'v4' of registry key 'HKLM\SOFTWARE\Microsoft\NET Framework Setup\OS Integration'
Unable to read registry value
Not setting value for property 'DotNetFull_OSIntegrated'
The following properties have been set for package 'Microsoft .NET Framework 4.7.2 (x86 and x64)':
Property: [DotNetFull_Release] = 461814 {int}
Running checks for command 'DotNetFX472\NDP472-KB4054530-x86-x64-AllOS-ENU.exe'
Result of running operator 'ValueEqualTo' on property 'InstallMode' and value 'HomeSite': true
Result of checks for command 'DotNetFX472\NDP472-KB4054530-x86-x64-AllOS-ENU.exe' is 'Bypass'
Running checks for command 'DotNetFX472\NDP472-KB4054531-Web.exe'
Result of running operator 'ValueNotEqualTo' on property 'InstallMode' and value 'HomeSite': false
Result of running operator 'ValueGreaterThanEqualTo' on property 'DotNetFull_Release' and value '461808': true
Result of checks for command 'DotNetFX472\NDP472-KB4054531-Web.exe' is 'Bypass'
'Microsoft .NET Framework 4.7.2 (x86 and x64)' RunCheck result: No Install Needed
Launching Application.
URLDownloadToCacheFile failed with HRESULT '-2146697211'
Error: An error occurred trying to download 'https://skyline.gs.washington.edu/software/Skyline-release-64_19_1/Skyline.application'.

2020-01-08 Brendan MacLean
resolve as Won't Fix
Statusopen»resolved
Assigned ToGuest»Brendan MacLean
This is unlikely to be anything we can fix in Skyline, but will require you to continue troubleshooting your machine. We can help, but please post this to the support board. Thanks.

2020-01-08 Brendan MacLean
close
Statusresolved»closed
Assigned ToBrendan MacLean»Guest