Issue 467: Skyline-daily (3.5.1.9673, 64-bit) locks up when uploading .raw files.

issues
Status:closed
Assigned To:Guest
Type:Defect
Area:Skyline
Priority:3
Milestone:3.6
Opened:2016-05-05 by cmhende
Changed:2018-10-15 by Brendan MacLean
Resolved:2018-10-15 by Brendan MacLean
Resolution:Not Repro
Closed:2018-10-15 by Brendan MacLean
2016-05-05 cmhende
Title»Skyline-daily (3.5.1.9673, 64-bit) locks up when uploading .raw files.
Assigned To»Brendan MacLean
Type»Defect
Area»Skyline
Priority»3
Milestone»3.6
I've attempted to upload .raw files for three different Skyline documents and each time Skyline-daily locks up. I've tried uploading one .raw file at a time or several .raw files and both lead to the same issue. I was able to upload data yesterday (5/4/2016) and then Skyline updated and I've not been able to upload data since.

2016-05-05 Brendan MacLean
Hi Clark,
That is rather distressing to hear. We sure did a lot of testing in the hope of not getting a report like this one, but I guess we must have missed something. Can you post a screenshot of what Skyline looks like when it "locks up"? By locks up do you mean that the UI becomes completely unresponsive, or just that it never finishes importing?

Also, for a first look, it would be great to see if we can reproduce this with your files here on another computer. Maybe you could also try to reproduce it on another computer there also. I would suspect that this is a computer specific problem, but if it happens on any computer, then it will be a lot easier to get fixed.

I will contact you about sending use files.

--Brendan

2018-10-15 Brendan MacLean
resolve as Not Repro
Statusopen»resolved
Assigned ToGuest»Brendan MacLean
I assume we got this fixed if it's been over 2 years since we heard about this.

2018-10-15 Brendan MacLean
close
Statusresolved»closed
Assigned ToBrendan MacLean»Guest