Cannot import PRM results into new Skyline files

smartinez

2023-05-24 19:38

Hello,
Hopefully this request makes sense..
I have imported PRM data into several different Skyline sessions successfully many times. Today when I attempted to import PRM data into a new Skyline session, the software does not appear to be trying to import the data. No status bar or window appears indicating the progress of the import and in fact nothing ever happens given longer times to work. I can import the same data into older Skyline sessions, but not the ones I created today (I've checked and all the full scan settings are correct). When I try to import data I previously imported successfully to other Skyline sessions into the newly created Skyline sessions from today, the same lack of activity issue occurs. Can anyone provide any insight or advice on this issue?
Thanks,
Sarah

Nick Shulman responded:	2023-05-24 20:37
I can't think of any reason that Skyline would behave like that, but if you send us your files we might be able to figure something out. In Skyline you can use the menu item: File > Share to create a .zip file containing your Skyline document and supporting files including extracted chromatograms. You should send us that .zip file as well as the raw file that you were trying to import results from. Files which are less than 50MB can be attached to this support request. You can upload larger files here: https://skyline.ms/files.url It might also be helpful if you could post a screenshot of what Skyline looks like when Skyline seems to be stuck. -- Nick