Installing Slyline error alejandro.cohen  2020-04-28
 

Hi Skyline people,

I moved to home office, and I'm trying to install Skyline (regular or daily) on my laptop running Window10 , and in both cases I get the following error:

An error occurred trying to download 'https://skyline.gs.washington.edu/software/Skyline-release-64_20_1/Skyline.application'.
See the setup log file located at 'C:\Users\Agus\AppData\Local\Temp\VSDF497.tmp\install.log' for more information.

BTW, I can't seem to find that Temp folder in the C: drive anywhere...

Any ideas?

Thanks

Alejandro

 
 
alejandro.cohen responded:  2020-04-29

Quick followup, I did find the Temp folder, it reads:

The following properties have been set:
Property: [AdminUser] = true {boolean}
Property: [InstallMode] = HomeSite {string}
Property: [NTProductType] = 1 {int}
Property: [ProcessorArchitecture] = AMD64 {string}
Property: [VersionNT] = 10.0.0 {version}
Running checks for package '.NET Framework 3.5 SP1', phase BuildList
Reading value 'SP' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v3.5'
Read integer value 1
Setting value '1 {int}' for property 'DotNet35SP'
The following properties have been set for package '.NET Framework 3.5 SP1':
Property: [DotNet35SP] = 1 {int}
Running checks for command 'DotNetFX35SP1\dotNetFx35setup.exe'
Result of running operator 'ValueGreaterThanEqualTo' on property 'DotNet35SP' and value '1': true
Result of checks for command 'DotNetFX35SP1\dotNetFx35setup.exe' is 'Bypass'
'.NET Framework 3.5 SP1' RunCheck result: No Install Needed
Running checks for package 'Microsoft .NET Framework 4.7.2 (x86 and x64)', phase BuildList
Reading value 'Release' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v4\Full'
Read integer value 528040
Setting value '528040 {int}' for property 'DotNetFull_Release'
Reading value 'v4' of registry key 'HKLM\SOFTWARE\Microsoft\NET Framework Setup\OS Integration'
Read integer value 1
Setting value '1 {int}' for property 'DotNetFull_OSIntegrated'
The following properties have been set for package 'Microsoft .NET Framework 4.7.2 (x86 and x64)':
Property: [DotNetFull_OSIntegrated] = 1 {int}
Property: [DotNetFull_Release] = 528040 {int}
Running checks for command 'DotNetFX472\NDP472-KB4054530-x86-x64-AllOS-ENU.exe'
Result of running operator 'ValueEqualTo' on property 'InstallMode' and value 'HomeSite': true
Result of checks for command 'DotNetFX472\NDP472-KB4054530-x86-x64-AllOS-ENU.exe' is 'Bypass'
Running checks for command 'DotNetFX472\NDP472-KB4054531-Web.exe'
Result of running operator 'ValueNotEqualTo' on property 'InstallMode' and value 'HomeSite': false
Result of running operator 'ValueGreaterThanEqualTo' on property 'DotNetFull_Release' and value '461808': true
Result of checks for command 'DotNetFX472\NDP472-KB4054531-Web.exe' is 'Bypass'
'Microsoft .NET Framework 4.7.2 (x86 and x64)' RunCheck result: No Install Needed
Launching Application.
URLDownloadToCacheFile failed with HRESULT '-2146697211'
Error: An error occurred trying to download 'https://skyline.gs.washington.edu/software/Skyline-release-64_20_1/Skyline.application'.

 
Nick Shulman responded:  2020-04-29
The error that you are getting is:
URLDownloadToCacheFile failed with HRESULT '-2146697211'

Try going to the following link in your web browser and see if you get a more informative error message:
https://skyline.gs.washington.edu/software/Skyline-release-64_20_1/Skyline.application

-- Nick
 
alejandro.cohen responded:  2020-04-29
Nick,
I get the following error:

PLATFORM VERSION INFO
    Windows             : 10.0.18362.0 (Win32NT)
    Common Language Runtime     : 4.0.30319.42000
    System.Deployment.dll         : 4.8.3752.0 built by: NET48REL1
    clr.dll             : 4.8.4121.0 built by: NET48REL1LAST_C
    dfdll.dll             : 4.8.3752.0 built by: NET48REL1
    dfshim.dll             : 10.0.18362.1 (WinBuild.160101.0800)

SOURCES
    Deployment url            : file:///C:/Users/Agus/Downloads/Skyline.application
    Deployment Provider url        : https://skyline.gs.washington.edu/software/Skyline-release-64_20_1/Skyline.application

ERROR SUMMARY
    Below is a summary of the errors, details of these errors are listed later in the log.
    * Activation of C:\Users\Agus\Downloads\Skyline.application resulted in exception. Following failure messages were detected:
        + Downloading https://skyline.gs.washington.edu/software/Skyline-release-64_20_1/Skyline.application did not succeed.
        + The request was aborted: Could not create SSL/TLS secure channel.

COMPONENT STORE TRANSACTION FAILURE SUMMARY
    No transaction error was detected.

WARNINGS
    There were no warnings during this operation.

OPERATION PROGRESS STATUS
    * [2020-04-29 11:00:04 AM] : Activation of C:\Users\Agus\Downloads\Skyline.application has started.

ERROR DETAILS
    Following errors were detected during this operation.
    * [2020-04-29 11:00:05 AM] System.Deployment.Application.DeploymentDownloadException (Unknown subtype)
        - Downloading https://skyline.gs.washington.edu/software/Skyline-release-64_20_1/Skyline.application did not succeed.
        - Source: System.Deployment
        - Stack trace:
            at System.Deployment.Application.SystemNetDownloader.DownloadSingleFile(DownloadQueueItem next)
            at System.Deployment.Application.SystemNetDownloader.DownloadAllFiles()
            at System.Deployment.Application.FileDownloader.Download(SubscriptionState subState, X509Certificate2 clientCertificate)
            at System.Deployment.Application.DownloadManager.DownloadManifestAsRawFile(Uri& sourceUri, String targetPath, IDownloadNotification notification, DownloadOptions options, ServerInformation& serverInformation)
            at System.Deployment.Application.DownloadManager.DownloadDeploymentManifestDirect(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, IDownloadNotification notification, DownloadOptions options, ServerInformation& serverInformation)
            at System.Deployment.Application.DownloadManager.FollowDeploymentProviderUri(SubscriptionStore subStore, AssemblyManifest& deployment, Uri& sourceUri, TempFile& tempFile, IDownloadNotification notification, DownloadOptions options)
            at System.Deployment.Application.DownloadManager.DownloadDeploymentManifestBypass(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, SubscriptionState& subState, IDownloadNotification notification, DownloadOptions options)
            at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl, Uri& deploymentUri)
            at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivationWithRetry(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
--- End of stack trace from previous location where exception was thrown ---
            at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
            at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivationWithRetry(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
            at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)
        --- Inner Exception ---
        System.Net.WebException
        - The request was aborted: Could not create SSL/TLS secure channel.
        - Source: System
        - Stack trace:
            at System.Net.HttpWebRequest.GetResponse()
            at System.Deployment.Application.SystemNetDownloader.DownloadSingleFile(DownloadQueueItem next)

COMPONENT STORE TRANSACTION DETAILS
    No transaction information is available.
 
Nick Shulman responded:  2020-04-29
Now it looks like you are getting the "Could not create SSL/TLS secure channel." error.

Users occasionally run into this error, and I do not believe we know what to do to fix this.

One thing that you can do is install the "Unplugged" version of Skyline instead:
https://skyline.ms/wiki/home/software/Skyline/page.view?name=install-64-disconnected_20_1

-- Nick